Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account. Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps. To do so you will need to follow the steps below to perform a reset on the Xbox :
In case the issue still persists, the next step would be to perform a reset on the console. The link: Troubleshoot your Xbox One network connection | Xbox Support In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP). If the NAT type is not open, you will need to open some ports with your internet provider. Settings > Network Settings > NAT type => It should be open. to check for the NAT type you can follow the steps below: I would like you to check your NAT type if open because that could sometimes interfere. After 2 to 3 minutes, re-plug them back again, then restart your console.Īnother thing you should check is your NAT type. It would definitely help if you could restart the internet router while the console is restarting.Īfter going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console: I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. Thank you for reaching Microsoft Xbox Forum support. Hello there N0ble27, I hope everything is going well!